Frequently Asked Questions

Do you ship internationally?
Yes! We offer FREE international shipping to all countries from our fulfillment center in Canada.

When will I receive my order?
Within 3 weeks from your order date.

Can I return my order?
We accept exchanges for items that do not fit and defective items, and the shipping fees are on us. Please make sure you follow the size guide to avoid delays in you rocking your awesome new shoes.

If you wish to exchange your order contact us at support@rated18shoes.com within 5 days of receiving your purchase; items must not show any indication of wear. Your email should contain the following:

  • Subject line: Exchange Request;
  • Information on why you wish to return your itme(s);
  • Your order number; and
  • At least 2 pictures of the defective item(s) if applicable.

    How does my purchase empower survivors of child marriage?
    Every purchase helps create jobs for women who survived child marriage and supports the education of at risk girls, reducing the chances of them becoming chlid brides.

    Is Rated 18 Shoes a non-profit organisation?
    No, we are a purpose driven for-profit.

    Are taxes and duty covered for orders outside Canada?
    No. Unfortunately, it is not plausible at this time for us to cover tax and duty fees for worldwide shipping as regulations and fees vary from country to country.

      Can I apply a discount code after I place an order?
      No. Please ensure that you enter the discount code before completing your check out.

      Is my package safe from Covid-19?
      As advised by the World Health Organization, the likelihood of shipped goods spreading the virus are low due to the different conditions and temperatures the packages are exposed to. Nonetheless, we take the utmost care in ensuring the cleanliness of our facilities and the health and safety of our employees.

      Can I cancel an order?
      No. In an effort to ensure our operations run as smoothly as possible, your order cannot be cancelled. If you wish to modify your purchase email support@rated18shoes.com within 24 hours of placing your order.

      What size should I order?
      Rated 18 Shoes are unisex shoes available in narrow width only (for medium width feet you can purchase one store size larger). We recommend ordering the size you normally wear in casual shoes. See our size guide for detailed infomraiton.

      If you have any other questions please do not hesitate to contact us at support@rated18shoes.com

       

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